How do I know which video and voice chats are protected?

If your company subscribes to the BBM Protected Voice service, all voice and video chats to other BBM Enterprise or BBM Protected users are protected. Additionally, if your administrator turns on the Protected Plus feature, all outgoing calls are protected, even if you call a contact that’s using BBM. Incoming calls from BBM users are not protected.

Your administrator can turn off protected video chatting. To check if your administrator turned off protected calling, tap The More Tabs icon > The Settings icon > Enterprise Policies, and check if BBM Protected Calling is listed under Features Turned Off.

If your voice or video chat is protected, the Protected Call icon appears on the call screen. If your voice or video chat is not protected, the Unprotected Call icon appears on the call screen, and your device will vibrate briefly.