I need to update my credit card
The best way is to login to your control panel and update the billing profile. This way our system will automatically charge your card for hosting services. Alternatively you...
I need my panel login information
Please email or call our technical support department. You will need to verify that you are the owner of the account. We use expiration date of the credit card...
What other payment methods do you accept?
We accept cheques only if you have a yearly contract with us. We also accept Interac and EFT payments.
Why is it important to keep my contact information updated?
Our systems are set up to send most communications through email. Messages such as Invoice notifications, Transaction notifications, Disk Quota issues, Bandwidth issues, etc. are all sent through email....
Why has my account been disabled or deleted for non-payment?
Your account has been disabled or deleted for non-payment because the credit card we have on file consistently fails when our system tries to charge the balance due for...
I want my money back!
If you are unsatisfied of our services or lack of, our staff is willing to help and solve your problems to the best of our ability as long as...
Can you mail me an invoice?
Our billing department does not mail out printed copies of invoices. You can view all of your invoices online through our control panel. You can select “Billing Statements” and...
How come I was charged more than my monthly package price?
You probably signed up in the middle of a billing period. Here is an example: Signed up on January 13 for the Basic Web. Since we bill users on...
When do I get billed?
You get billed on the day you sign up, then prorated to match the monthly billing cycle. If you pay yearly, then you pay the day you sign up.
How do I cancel my account?
To cancel your account, we need to verify some billing information. If you pay by credit card, we will need: 1. Last 4 digits of your credit card 2....