Customer Care

At Hosting.ca, we ensure that you receive the best customer service possible. We also believe the functionality of all customers sites are our #1 priority. The Hosting.ca staff is available by phone from 9AM - 5PM PST. And 24 hours per day, 7 days a week to answer your questions through our ticket support system.

Reasons why you should host with us:

1. We are proudly Canadian!
   
   We have been in the business since 1997, over 13 years of hosting experience in Canada. We do NOT outsource our technical support or servers. All servers are located in a Tier 1 Canadian data center facility and are owned by us.
   
   
2. Server Uptime and Customer Service is our #1 Priority
   
   We don't outsource our phones to call centers. Get your answers fast. No need to escalate tickets, all technical staff has extensive experience and training.
   
   
3. Fast Servers
   
   We allocate proper resources for your hosting account on our Dell Poweredge rackmount servers. We do NOT overload or oversell our servers like the other hosts.
   
   
4. Redundant Network
   
   Host your website with clean IP addresses. We do not host spam or adult materials. This may affect search engine results and email services that your business critically relies on.
   
   
5. Private and Profitable
   
   Don't choose a loss leader as your hosting provider. Don't risk your entire business or domain name. Let us help you host your website and email properly. Be careful of those "unlimited" accounts, they may sell your information to 3rd parties. 
   
   
6. Pay in Canadian dollars!
   
   Keep the Canadian economy growing and don't lose money on those foreign exchange rates.

Our Service Guarantee
Every web hosting package comes with a 30-day money back guarantee from the day you sign up. If you find that we could not help or service you with your needs, you will be given a full refund.

Our Network Guarantee
You can feel comfortable when you host with us because we guarantee 99.95% network uptime to all of our clients. For if any reason the network or servers may be down, you will receive a credit up to 25% off of your monthly fee.

Our Price Guarantee
The monthly price that you pay for your account is always guaranteed to be the same. We will not let you pay any more than you are now.

Our Company Policies

• Privacy Policy
• Terms & Conditions
• Billing Policy

Other Important Forms

• Update Account Information
• Make a Payment for your domain

Please email support@hosting.ca if you have questions or comments.