Billing Policy

Payments

All charges are shown in Canadian Dollars. Payments are to be made in Canadian dollars. Hosting.ca accepts the following types of payment: - Check/money order (prepaid in 12 month increments); - Credit card (VISA and MasterCard); or - Bank wire transfer (from Canadian Bank accounts);

All payments are due on the sign-up date of every month. If you provide your credit card information, you authorize Hosting.ca to automatically charge your credit or debit card for charges that apply to your account. Hosting.ca will then automatically charge your credit card on the the account's monthly billing date. You are responsible for directly updating, or notifying Hosting.ca, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within five (14) days of the Account Statement Date.

Accounts that are fifteen (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney fees, court costs, and collection agency fees.

Billing Cycles (Terms)

Hosting.ca offers three Billing Cycles (terms) for hosting charges: Monthly, Yearly (12 months) and Bi-Yearly (24 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual Billing Cycles.

You may elect to change your Billing Cycle at any time.

All additional features added to an account are charged monthly. Additional items such as setup fees or domain name registrations are non-refundable.

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Statements

Hosting.ca does not mail paper invoices or statements. Statements can be requested by emailing billing@hosting.ca.

Fees
Returned (NSF) Checks

Hosting.ca charges a $40.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

Credit Card Chargebacks

A $25.00 chargeback fee will be assessed for each credit card chargeback received by Hosting.ca.

Bank Wire Payments

Hosting.ca does NOT charge fees for accepting payment via bank wire. You must notify us when a payment is being sent by email to billing@hosting.ca.

Reactivation

Customers that wish to reactivate a closed account will be assessed a $15.00 reactivation fee.

Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will not be charged a downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.

Account Splits and Mergers

Hosting.ca allows customers to merge hosting plans contained in two or more accounts into one account. Please direct all requests for these services to billing@hosting.ca. This will involve manual intervention so downtime may occur when switching servers.

Cancellations

Cancellation requests must be received by Hosting.ca a minimum of five (5) days prior to the end of your Billing Cycle. In order to cancel your web hosting service, you must send an email to billing@hosting.ca. The cancellation request must include the credit card holder's first and last 4 digits of their credit card and expiry date. This is for authenticity purposes. Cancellation requests by phone or emails to other departments will not be processed. Hosting.ca is unable to cancel your account effective for a future date.

To avoid interruptions in service, accounts are billed on a recurring, subscription basis. Accounts will automatically renew unless explicitly cancelled prior to the renewal date (this includes domain renewals). Hosting.ca will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Hosting.ca as soon as possible.

Hosting.ca does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Hosting.ca services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Hosting.ca reserves the right to cancel any account, at any time, without notice, for any reason Hosting.ca considers appropriate.

30 Day Money Back Guarantee

Each of Hosting.ca shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; and overage fees.

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

Credit Card Disputes/Chargebacks

Hosting.ca has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Hosting.ca's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

Miscellaneous

Hosting.ca policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.